![]() ![]() Before creating the app within Microsoft Intune, the IT administrator has to use the Microsoft Intune Win32 App Packaging Tool to wrap the installation file (remotehelpinstaller.exe) in an. That enables the IT administrator to create a flexible installation method for making the Remote help app available for users. The best method to deploy that app, by using Microsoft Intune, is as a Win32 app. The Remote help app – that is required for providing remote assistance – is available for download here. Allow remote help to unenrolled devices: Select Not allowed to prevent Remote help on unenrolled devicesįigure 1: Overview of Remote help settings Deploying the Remote help app.Enable remote help: Select Enabled to enable the Remote help functionality within the tenant.On the Connectors and tokens | Remote help page, click Settings configure the following settings and click Save.Open the Microsoft Endpoint Manager admin center portal and navigate to Tenant admin > Connectors and tokens > Remote help.The following two steps walk through the process of enabling Remote help for the tenant. After it’s enabled for the tenant, it can be used for providing remote assistance. Configuring Remote helpīefore using Remote help, it must be enabled for the tenant. Once Remote help becomes generally available, it will be additional cost to the licensing options that include Microsoft Endpoint Manager or Intune. Important: At the moment of writing Remote help is still in preview. This post will end by showing the experience. This post will go through the steps for configuring Remote help in the tenant and through the steps for deploying Remote help to managed devices. There are communication options with the user and there is the ability to work with elevated permissions. It integrates with Microsoft Endpoint Manager for providing remote assistance to managed devices, it integrates with Azure Active Directory for providing authentication and compliance information, and it provides a better administrator experience. It looks a lot like the existing Quick Assist app on Windows, but it has a few big advantages. Remote help is recently introduced as a new feature in Microsoft Intune that can be used for providing remote assistance to users on Windows devices. This week is all about getting started with Remote help for Windows devices. ![]()
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